Shipping & Returns

If you have a query regarding our Shipping & Returns policy below, please get in touch at hello@chromakane.com

Order fulfilment

Fulfilment

All orders are made on-demand to minimise waste. Art print orders are fulfilled within 2-5 working days, and home decor orders are fulfilled within 5-10 working days.

Tracking

Once your order is on its way to you, you will receive an email update containing tracking information for your parcel. If you can’t see an email from us or any issues with tracking persist, please check your junk inbox first, then let us know.

Returns & Exchanges

Unfortunately, due to the on-demand nature of the shop, currently all orders placed are considered bespoke and personalised and therefore returns or exchanges are not accepted at this time.

Shipping & customs disclaimer

We cannot be held responsible for any shipping delays caused by courier or customs. Although we try our best to guarantee shipping times, these are subject to external factors such as weather conditions and strikes, we will endeavour to fulfil all orders we receive within the stated timeframes to make sure your parcel is on its way to you as quickly as possible. We also endeavour to provide accurate tracking information for you to follow your order.

International (non-UK) orders may be subject to additional customs or import duty charges, depending on your delivery location. Please keep in mind that we do not cover these costs and that you will therefore be responsible for them. We cannot be held responsible for orders returned to us because of non-payment of these costs, and where requested, redelivery will be made at cost. Should your order qualify for free international delivery, the flat rate of shipping will be subsidised, however the charge of customs or import duty charges shall not.

UK shipping costs

Small parcels

All small parcel orders below 2kg are securely packaged, and shipped with Royal Mail Signed For Delivery 2nd Class Delivery (2-3 working day delivery aim).

  • £4.99 – For all orders

  • £5.99 – 1st class upgrade (1-2 working day delivery aim)

Large & bulky parcels

All bulky parcel orders equal to or above 2kg, and large orders, are securely packaged, and shipped with the best courier option at the time of fulfilment. If you have a preferred method for delivery or would like to plan a collection, please get in touch to discuss before placing your order.

  • £8.99 – For bulky orders equal to or above 2kg

  • £9.99 – For large prints in tubes (A2 and larger)

  • £12.99 – For framed prints (A2 and larger) and canvas art

International shipping costs

Small parcels

All small parcel orders below 2kg are securely packaged, and shipped internationally with Royal Mail International Tracked Delivery (3-5 working day delivery aim).

  • £8.99 – For all orders to Europe

  • £12.99 – For all orders to Rest of World

Large & bulky parcels

All large and bulky parcel orders are securely packaged, and shipped internationally with the best courier option at the time of fulfilment. If you have a preferred method for delivery or would like to plan a collection, please get in touch to discuss before placing your order.

  • £29.99 – For large prints in tubes (A2 and larger) and bulky orders equal to or above 2kg

  • £59.99 – For framed prints (A2 and larger) and canvas art