Metapack

A global delivery solutions provider, offering flexible shipping solutions for retail brands.

Illustration of a person with white hair and light skin looking at a large green computer screen, with a dark blue background and geometric shapes.
Illustration of a person with white hair and light skin looking at a large green computer screen, with a dark blue background and geometric shapes.

The challenge

As an industry leader, Metapack is always looking to stay ahead of the curve, notably through its insightful reports and expert-backed The Delivery Conference which runs annually. It is therefore crucial for designs to convey this expertise, as well as feel approachable and accessible.

The solution

As Metapack’s visual designer, I was the brand guardian responsible for updating the style guide and creating all print and digital brand assets – from annual reports and performance ad banners, to various event and conference graphics. I also project managed a light rebrand from concept to implementation, in collaboration with external design agency Sketchdeck, rolling out refreshed brand assets with a more diverse and inclusive human-centred illustration system at its heart.

Scope

Brand design, Editorial design, Icon design, Illustration, Infographics, Performance marketing design, Presentation design, Report design, Social media design, Style guide development, Templating

Abstract digital artwork with curved shapes and circles in blue green, white, orange, and beige on dark and light backgrounds.

The thread underlining Metapack’s visual brand is this concept of a cycle path, representing the delivery journey from brand to customer. These cycle graphics are circular and rounded, defining the overall aesthetic for Metapack’s new brand identity.

Open brand book with white pages and blue text, a blue cover titled 'Metapack Design & brand guidelines', and logo with green and blue elements on the cover.
Open magazine showing a color palette with primary colors blue, green, and dark blue on the left page, and on the right page, illustrations of people working and engaging with technology, including a person on a scooter and a person using a tablet, along with a line of people waiting.
Advertisement for Metapack promoting effortless global ecommerce delivery with a call-to-action button reading 'See the solution' and logos for Metapack and WSJ.
An advertisement for Metapack promoting effortless ecommerce everywhere with a call to action button 'Learn more'. It features an illustration of a woman with blue hair receiving a package from a man with blue hair.
Advertisement for Metapack with German text, showing a person using a tablet with check marks and a money icon, and a button to receive real-time prices.
Advertisement for Metapack showing a person using a mobile device with checkboxes and a stack of coins icon. Text in French promoting real-time pricing and shipping options.

Performance marketing campaigns often required localisation to foreign markets and channels, and were therefore created in a number of language variants – an exercise in typographic and layout consistency.

A multi-panel infographic promoting Metapack's ecommerce shipping solutions, featuring illustrations of delivery people, maps, graphs, and text highlighting benefits like real-time pricing, seamless experiences, and efficient deliveries.
A multi-panel infographic promoting Metapack's ecommerce shipping solutions, featuring illustrations of delivery people, maps, graphs, and text highlighting benefits like real-time pricing, seamless experiences, and efficient deliveries.
An outline of a woman sitting at a desk working on a computer, with a plant and books nearby, in a minimalistic black-and-white line drawing style.
Illustration of a person wearing a safety vest, holding a barcode label, and reaching for boxes. The image is related to an ecommerce delivery benchmark report by RETAILX.
Black and white line drawing of a person lifting a barbell with weights.
Table of contents page from a report titled 'Ecommerce Delivery Benchmark Survey 2021' showing sections on trends and retailer interviews, along with colorful design elements.
Page from the 2021 Ecommerce Delivery Benchmark Report showing survey data on consumer preferences for online shopping and delivery, including factors influencing return likelihood, sustainability considerations, tracking importance, and pandemic shopping behavior.
Page from an ecommerce report with the headline 'A new digital era' and the subheading 'The pandemic's impact.' It features orange virus icons, a blue outline of a door, a potted plant, a cat illustration, and a green box with white lines.
Bar chart illustrating the preferred fulfillment channels for receiving online deliveries across different age groups, with 'home delivery' represented in dark blue and 'collection' in green. Younger age groups show a higher preference for collection, while older groups favor home delivery.
Two women using smartphones with location icons, digital graphics representing delivery and customer loyalty, and a report headline about post-purchase experience.
A professional fitness trainer demonstrating an exercise with a young woman in a gym, with various workout equipment in the background.
A world map infographic showing the percentage of people experiencing bad post-purchase experiences in different countries, with color-coded thumbs-up icons. Green represents 'Never', orange 'Frequently', dark blue 'Every now and then', and light blue 'Rarely'. The focus is on the UK, Germany, and France.
Page 10 of a report titled 'Tracking – the most important factor' with a woman in a green top and glasses pointing at a bar graph related to post-purchase experience elements.
A promotional infographic for a company called METAPACK, highlighting delivery services, tracking, and returns. It features illustrations of people using mobile devices for delivery options, tracking, and returning products, with buttons labeled 'Learn more' and contact information at the bottom.
Illustration of a person riding a blue scooter with a brown box on the rear. The background is a light shade, and there are percentage statistics related to ecommerce delivery trends on the right side of the image.
Cover page of the 2022 Ecommerce Delivery Benchmark Report by META, featuring an illustration of a woman with white hair holding a large green package, and an abstract background with the Retail Economics logo.
A black silhouette of a person climbing a ladder with a crown on top, set against a turquoise background.
A scatter plot chart showing the relationship between hourly earnings and rising ability to work from home, with data points represented by orange circles of varying sizes, and grid lines indicating earnings in pounds and rising ability on axes. Source information at the bottom right corner notes data from the US Department of Labor and other sources.
An infographic advertising simple and effortless tracking data integration for customer service through websites and apps, with visual illustrations of a woman using a desktop computer, a hand holding a mobile phone displaying location and payment icons, and a conversation with customer service tools.
A person wearing a black face mask and white shirt, holding a large package outdoors with a background of trees and sky at sunset.
A woman with dark hair and glasses, wearing a blue jacket and orange headband, looking at a smartphone, with a stylized illustration of a delivery truck with a green and black design in the background.

Design takeaways

  • A big part of my role at Metapack was designing reports. These were often very dense in information – including a lot of copy and diagrams which needed to be translated into easy-to-digest layouts and infographics. I learned how much adds could be added in several practical and strategic ways, for example: improving comprehension, increasing reader engagement, supporting faster decision-making, enhancing retention and recall, and generally improving accessibility and shareability of each document.

  • Illustrations, made to be as inclusive as possible, added a soft human angle. Illustrations can soften a highly technical e-commerce brand by making the experience feel more human, approachable and emotionally engaging without sacrificing expertise. In this case, human-centered illustrations helped humanise complex technologies and processes, and inject emotional personality to the brand.

Let’s work together

If you have a similar project you’d love a new design perspective on, get in touch with me at hello@chromakane.com – I look forward to finding out about your brand’s story.